Frequently Asked Questions

Welcome to the Frequently Asked Questions (FAQs) for the TomTom Route Planner - where you get the smartest routes using the most up-to-date maps! Please click on the links below to go to a specific section:

Plan a route

  1. How do I plan a route?
  2. If I pick a specific day or time, how does that affect my route?
  3. How do I go back to my route after I've lost it?
  4. Can I reverse a route?
  5. How do I print directions?

Find a location

  1. How do I find a location?
  2. How do I go back to a location after I've lost it?
  3. How do I set a home location?
  4. How do I print a map?

Browse the map

  1. How do I move the map to another location?
  2. How do I zoom in on a location?
  3. How do I use the overview map?

View traffic information

  1. Can I see traffic information for my route?
  2. What do the traffic icons mean?
  3. Can I print traffic information?

Send information to your TomTom navigation device

  1. Can I bookmark a route or location?
  2. Can I send route information to my TomTom device?
  3. Can I send locations to my TomTom device?

Appendix

  1. Which browsers do you support?
  2. Which countries can I plan routes in?
  3. 2 letter country codes
  4. 3 letter country codes
  5. Availability of IQ Routes™

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Plan a route

How do I plan a route?

  1. Select the Plan a Route tab.
  2. Enter some address information or a Point of Interest (POI) into the From and To fields. See also: How do I find a location?
  3. Click Plan route. If a list of alternative results is shown, choose the correct location to continue planning your route.

The route summary shows the distance and time taken from the starting point to the destination together with driving directions. The route is shown on the map with flag icons for the start and finish.

Click on Show driving directions for detailed driving instructions. You can click on any individual driving instruction to zoom in on that specific manoeuvre on the map.

Using the Route Planner, you can take advantage of IQ Routes™ technology which is always used to generate the smartest route for you using actual road speed data. Also, you automatically use the latest maps with TomTom-approved Map Share changes.

Tip: Route planning is currently available in these countries.

Viewing the route

  1. Click on the driving directions in the route summary for detailed driving instructions.
  2. Click on the starting point or destination in the route summary to show them on the map.
  3. Click on the route distance and driving time in the route summary to show the entire route on the map.
  4. You can reverse the route or click Clear to remove the plotted route and directions.

Note: Currently, only airports can be used in route planning as a POI.

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If I pick a specific day or time, how does that affect my route?

IQ Routes™ technology is always used to generate the smartest route for you using actual road speed data where available. If you pick a specific day to start your journey, IQ Routes™ technology adjusts the route calculation based on whether it is a weekday or a weekend, because typical traffic conditions vary. If you pick a time, the current traffic conditions may also be taken into account to calculate the smartest route. To pick a specific day and optionally a time, do the following:

  1. Click the Leave list in the Plan a route tab.
  2. Choose from Right now, Any time today, Any time tomorrow or Specific day and time....

Tip: When choosing a departure time, you see either the 12 or 24 hour clock depending on your browser settings.

Note: The Route Planner knows which time zone you are in and shows you the local time at your destination together with your calculated departure time.

IQ Routes™ Technology

IQ Routes logo IQ Routes™ is a smart and efficient way of calculating routes. It is based on millions of TomTom users worldwide voluntarily providing us with anonymous historical speed-data from each of their journeys every time they connect their device to TomTom HOME. It takes factors into account that may influence the time it takes you to get to your destination, including traffic lights, roundabouts, steep slopes, speed bumps and whether you are travelling on weekends or a weekday. Click Availability of IQ Routes™ for availability.

Traffic

The Route Planner takes the current traffic situation into account during route calculation if you choose to leave Right now or within 30 minutes from now. It gives you the fastest route under the circumstances and reroutes around traffic congestion if that makes the journey time shorter.

Note:Currently, traffic information is not available in all countries.

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How do I go back to my route after I've lost it?

When a route is planned, and you pan and/or zoom the map, the Original Map View button takes you back to a map of the entire route.

  1. Click the Original Map View button to take you back to the view from which you started. This button can be found in the middle of the pan tool.
    Pan tool
  2. Alternatively, click on the route distance and driving time in the route summary and the map moves to show the entire route.

Tip: You can use your browsers back and forward buttons to navigate through previous actions such as when you found a location, plotted a route or placed a flag on the map.

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Can I reverse a route?

Yes. After planning a route, you can reverse it. A route planned from, for example, London to Paris, becomes a route from Paris to London.

Click Reverse to reverse your route.

If it is not possible to reverse a route, due to one way streets for example, you see a message stating that it is not possible to plan a route.

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How do I print directions?

  1. Click Print at the top of the page.
  2. Choose whether you want to include any of the following on your print-out:
    • Map of complete route
    • Route directions
    • Detailed maps
  3. Click Print now.

Tip: If you choose a day for departure, to leave Right now or choose a day and time combination, the departure time and estimated time of arrival are shown on the print preview page.

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Find a location

How do I find a location?

  1. Click on the Find a location tab.
  2. You can enter some or all of the following types of information to search on:
    • Country or 2 letter country code or 3 letter country code.
    • Town.
    • Address consisting of: street name, house number, postcode, town or a combination of any of these separated by commas.
    • Postcodes entered with or without spaces.
    • Full or partial postcodes.
    • Airports.
  3. Click Find location.

The map will jump to show your location. If the information you entered is not unique, you can choose from a list of locations.

Tip: You can find an airport using an airport short code. For example, enter LHR to search for London Heathrow.

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How do I go back to a location after I've lost it?

When a location has been found and you pan and/or zoom the map, the Original Map View button takes you back to the screen with the found location.

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How do I set a home location?

Setting a home location allows you to zoom to the same chosen location easily at any time. You can store one home location in a cookie.

  1. Set a home location by right clicking on the map.
  2. Choose Set this as my home location.
  3. Alternatively, click on a start, finish or pushpin icon on the map and select Set this as my home location.

If a home location is set and Route Planner is started, the map zooms to your home location.

To go to your home location on the map, click Home icon in the toolbar. If a home location is set, the map zooms to your home location and you see this marker:
Home marker

If a home location is not yet set, the Route Planner asks you to set a home location. You can do this by following the instructions above.

Clear a home location by clicking on the home marker and choosing Clear my home location.

Note: You can send your home location to your TomTom navigation device but only as a favourite to prevent overriding the home location on your device.

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How do I print a map?

  1. Click Print at the top of the page.
  2. Choose whether you want to include the overview map on your print-out.
  3. Click Print now.

Tip: If you choose a day for departure, to leave Right now or choose a day and time combination, the departure time and estimated time of arrival are shown on the print preview page.

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Browse the map

How do I move the map to another location?

  1. Move your cursor over the map to see it change to a hand.
  2. Hold down your left mouse button to grab the map.
  3. Move your mouse with the left mouse button held down to move the map.

Alternatively, click any of the direction arrows around the outside of the pan tool to move the map in that direction:
Pan tool

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How do I zoom in on a location?

Grab the slider bar on the zoom control and move it to zoom in or out.
Zoom control

You can also do the following:

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How do I use the overview map?

The overview map is the small map at the bottom right corner of the screen. It helps you to understand the location of the large map view on the globe.

  1. Move your cursor over the overview map.
  2. The cursor changes to a hand over the orange rectangle.
  3. Drag the rectangle to pan around the larger map.
  4. When your cursor is outside the rectangle and is shown as crosshairs, left-click and the rectangle jumps to the location of your click.

View or hide the overview map by clicking on the triangle.

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View traffic information

Can I see traffic information for my route?

Yes, if traffic information is available in the country you are planning your route in, you can see it on your map.

Select the Traffic information checkbox at the top of the screen to switch traffic information on or off. Traffic is switched on automatically when you visit the Route Planner website. You can see the frequency of traffic updates near the checkbox.

Click on a traffic icon on the map to see information including the type of incident, road number/name, direction , expected delay and distance affected.

Click Legend at the top of the screen to see explanations for traffic icons and road markings.

Tip: If there are multiple incidents, click Zoom in to view all incidents to view them all.

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What do the traffic icons mean?

Click on a traffic icon in the Route Planner to see information including the type of incident, road number/name, direction, expected delay and distance affected.

Click Legend at the top of the screen to see explanations for traffic icons and road markings.

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Can I print traffic information?

Yes, but you should be aware that the traffic information is accurate for only a limited period of time. This is the case if you selected to either leave now or to leave today at a time 30 minutes from now during route planning.

The route itself can also change depending on traffic conditions.

  1. Click Print at the top of the page.
  2. When you have planned a route, choose whether you want to include any of the following on your print-out:
    • Map of complete route
    • Route directions
    • Detailed maps
  3. When you have found a location, choose whether you want to include the overview map on your print-out.
  4. Click Print now.

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Send information to your TomTom navigation device

Can I bookmark a route or location?

Yes. When you have a route or location that you want to save, do the following:

  1. Click Link to this page at the top of the screen.
  2. Copy and paste the URL (web address) into your browser bookmarks.

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Can I send route information to my TomTom device?

Yes, you can send either the start or the destination of a route to your TomTom navigation device.

Note: The map on your navigation device must cover the area of the location that you are sending to your device.

Make sure that your navigation device is connected to your computer. After planning a route, do the following:

  1. Click on a start or finish flag on the map and a balloon will appear.
  2. Click Add to TomTom Add to TomTom.

If installed, TomTom HOME starts on your computer and you are asked what you want to do with the location when it reaches your TomTom navigation device.

You can choose to show the location on the map, navigate to the location or add it to your Favourites.

If you choose to navigate to the location, your device may calculate a different route to that of the Route Planner due to differences in map version, Map Share downloads and IQ Routes™.

Tip: You can find information about downloading and installing TomTom HOME at www.tomtom.com/home.

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Can I send locations to my TomTom device?

Yes, you can. Make sure that your navigation device is connected to your computer. After finding a location, do the following:

  1. Click the pushpin on the map and a balloon will appear.
  2. Click Add to TomTom.

If installed, TomTom HOME starts on your computer and you are asked what you want to do with your location when it reaches your TomTom navigation device.

You can choose to show the location on the map, navigate to the location or add it to your Favourites.

Tip: You can find information about downloading and installing TomTom HOME at www.tomtom.com/home.

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Appendix

Which browsers do you support?

The TomTom Route Planner is supported on the following browsers:

Windows

Note: The TomTom Route Planner doesn't work properly using Internet Explorer 6 unless ActiveX is enabled.

To enable ActiveX in Internet Explorer 6, do the following:

  1. On the Tools menu, click Internet Options, click the Security tab, click the Internet Web content zone, and then click Custom Level.
  2. In the Settings box, scroll down to the Scripting section, and click Enable under Active scripting and Scripting of Java applets.
  3. Click OK, and then click OK again.

Apple

Note: If you want to use the Tab key to move between text fields, you need to change a setting in Safari. In Safari, go to Preferences..., then Advanced, then select the option to highlight each item on the web page using the Tab key.

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Which countries can I plan routes in?

There is an extensive list of countries that you can plan routes in, but it currently does not include every country in the world.

The TomTom Route Planner has more map coverage of the world than you have on your TomTom navigation device at present. This is because the Route Planner has regional maps of the whole world. To plan a route, however, you need street-level maps and they are not available for all countries.

Look at the list of countries shown below to check if you can plan a route in a particular country.

Countries in which you can plan routes

[ALB] Albania
[AND] Andorra
[AUT] Austria
[BEL] Belgium
[BGR] Bulgaria
[BIH] Bosnia and Herzegovina
[BLR] Belarus
[BRA] Brazil
[BWA] Botswana
[CAN] Canada
[CHE] Switzerland
[CZE] Czech Republic
[DEU] Germany
[DNK] Denmark
[ESP] Spain
[EST] Estonia
[FIN] Finland
[FRA] France
[GBR] United Kingdom
[GIB] Gibralter
[HKG] Hong Kong
[HRV] Croatia
[HUN] Hungary
[IRL] Ireland
[ITA] Italy
[LIE] Liechtenstein
[LSO] Lesotho
[LTU] Lithuania
[LUX] Luxembourg
[LVA] Latvia
[MCO] Monaco
[MDA] Moldova, Republic of
[MKD] Macedonia, the former Yugoslav Republic of
[MNE] Montenegro
[MOZ] Mozambique
[NAM] Namibia
[NLD] Netherlands
[NOR] Norway
[NZL] New Zealand
[POL] Poland
[PRI] Puerto Rico
[PRT] Portugal
[ROU] Romania
[RUS] Russian Federation
[SGP] Singapore
[SMR] San Marino
[SRB] Serbia
[SVK] Slovakia
[SVN] Slovenia
[SWE] Sweden
[SWZ] Swaziland
[UKR] Ukraine
[USA] United States of America
[VAT] Holy See (Vatican City State)
[ZAF] South Africa
[ZWE] Zimbabwe

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2 letter country codes

AD Andorra
AE United Arab Emirates
AF Afghanistan
AG Antigua and Barbuda
AI Anguilla
AL Albania
AM Armenia
AN Netherlands Antilles
AO Angola
AQ Antarctica
AR Argentina
AS American Samoa
AT Austria
AU Australia
AW Aruba
AX Åland Islands
AZ Azerbaijan
BA Bosnia and Herzegovina
BB Barbados
BD Bangladesh
BE Belgium
BF Burkina Faso
BG Bulgaria
BH Bahrain
BI Burundi
BJ Benin
BL Saint Barthélemy
BM Bermuda
BN Brunei Darussalam
BO Bolivia
BR Brazil
BS Bahamas
BT Bhutan
BV Bouvet Island
BW Botswana
BY Belarus
BZ Belize
CA Canada
CC Cocos (Keeling) Islands
CD Congo
CF Central African Republic
CG Congo
CH Switzerland
CI Ivory Coast
CK Cook Islands
CL Chile
CM Cameroon
CN China
CO Colombia
CR Costa Rica
CU Cuba
CV Cape Verde
CX Christmas Island
CY Cyprus
CZ Czech Republic
DE Germany
DJ Djibouti
DK Denmark
DM Dominica
DO Dominican Republic
DZ Algeria
EC Ecuador
EE Estonia
EG Egypt
EH Western Sahara
ER Eritrea
ES Spain
ET Ethiopia
FI Finland
FJ Fiji
FK Falkland Islands (Malvinas)
FM Micronesia, Federated States of
FO Faroe Islands
FR France
GA Gabon
GB United Kingdom
UK also exceptionally reserved on request of the United Kingdom
GD Grenada
GE Georgia
GF French Guiana
GG Guernsey
GH Ghana
GI Gibraltar
GL Greenland
GM Gambia
GN Guinea
GP Guadeloupe
GQ Equatorial Guinea
GR Greece
GS South Georgia and the South Sandwich Islands
GT Guatemala
GU Guam
GW Guinea-Bissau
GY Guyana
HK Hong Kong
HM Heard Island and McDonald Islands
HN Honduras
HR Croatia
HT Haiti
HU Hungary
ID Indonesia
IE Ireland
IL Israel
IM Isle of Man
IN India
IO British Indian Ocean Territory
IQ Iraq
IR Iran, Islamic Republic of
IS Iceland
IT Italy
JE Jersey
JM Jamaica
JO Jordan
JP Japan
KE Kenya
KG Kyrgyzstan
KH Cambodia
KI Kiribati
KM Comoros
KP Korea, Democratic People's Republic of i.e. North Korea
KR Korea, Republic of i.e.South Korea
KW Kuwait
KY Cayman Islands
KZ Kazakhstan
LA Lao People's Democratic Republic
LB Lebanon
LC Saint Lucia
LI Liechtenstein
LK Sri Lanka
LR Liberia
LS Lesotho
LT Lithuania
LU Luxembourg
LV Latvia
LY Libyan Arab Jamahiriya
MA Morocco
MC Monaco
MD Moldova
ME Montenegro
MF Saint Martin (French part)
MG Madagascar
MH Marshall Islands
MK Macedonia
ML Mali
MM Myanmar
MN Mongolia
MO Macao
MP Northern Mariana Islands
MQ Martinique
MR Mauritania
MS Montserrat
MT Malta
MU Mauritius
MV Maldives
MW Malawi
MX Mexico
MY Malaysia
MZ Mozambique
NA Namibia
NC New Caledonia
NE Niger
NF Norfolk Island
NG Nigeria
NI Nicaragua
NL Netherlands
NO Norway
NP Nepal
NR Nauru
NU Niue
NZ New Zealand
OM Oman
PA Panama
PE Peru
PF French Polynesia
PG Papua New Guinea
PH Philippines
PK Pakistan
PL Poland
PM Saint Pierre and Miquelon
PN Pitcairn
PR Puerto Rico
PS Palestinian Territory, Occupied
PT Portugal
PW Palau
PY Paraguay
QA Qatar
RE Réunion
RO Romania
RS Serbia
RU Russian Federation
RW Rwanda
SA Saudi Arabia
SB Solomon Islands
SC Seychelles
SD Sudan
SE Sweden
SG Singapore
SH Saint Helena
SI Slovenia
SJ Svalbard and Jan Mayen
SK Slovakia
SL Sierra Leone
SM San Marino
SN Senegal
SO Somalia
SR Suriname
ST Sao Tome and Principe
SV El Salvador
SY Syrian Arab Republic
SZ Swaziland
TC Turks and Caicos Islands
TD Chad
TG Togo
TH Thailand
TJ Tajikistan
TK Tokelau
TL Timor-Leste
TM Turkmenistan
TN Tunisia
TO Tonga
TR Turkey
TT Trinidad and Tobago
TV Tuvalu
TW Taiwan, Province of China
TZ Tanzania, United Republic of
UA Ukraine
UG Uganda
UM United States Minor Outlying Islands
US United States
UY Uruguay
UZ Uzbekistan
VA Holy See (Vatican City State)
VC Saint Vincent and the Grenadines
VE Venezuela
VG Virgin Islands, British
VI Virgin Islands, U.S.
VN Viet Nam
VU Vanuatu
WF Wallis and Futuna
WS Samoa
YE Yemen
YT Mayotte
ZA South Africa
ZM Zambia
ZW Zimbabwe

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3 letter country codes

ABW Aruba
AFG Afghanistan
AGO Angola
AIA Anguilla
ALA Åland Islands
ALB Albania
AND Andorra
ANT Netherlands Antilles
ARE United Arab Emirates
ARG Argentina
ARM Armenia
ASM American Samoa
ATA Antarctica
ATF French Southern Territories
ATG Antigua and Barbuda
AUS Australia
AUT Austria
AZE Azerbaijan
BDI Burundi
BEL Belgium
BEN Benin
BFA Burkina Faso
BGD Bangladesh
BGR Bulgaria
BHR Bahrain
BHS Bahamas
BIH Bosnia and Herzegovina
BLM Saint Barthélemy
BLR Belarus
BLZ Belize
BMU Bermuda
BOL Bolivia
BRA Brazil
BRB Barbados
BRN Brunei Darussalam
BTN Bhutan
BVT Bouvet Island
BWA Botswana
CAF Central African Republic
CAN Canada
CCK Cocos (Keeling) Islands
CHE Switzerland
CHL Chile
CHN China
CIV Ivory Coast
CMR Cameroon
COD Congo, the Democratic Republic of the
COG Congo
COK Cook Islands
COL Colombia
COM Comoros
CPV Cape Verde
CRI Costa Rica
CUB Cuba
CXR Christmas Island
CYM Cayman Islands
CYP Cyprus
CZE Czech Republic
DEU Germany
DJI Djibouti
DMA Dominica
DNK Denmark
DOM Dominican Republic
DZA Algeria
ECU Ecuador
EGY Egypt
ERI Eritrea
ESH Western Sahara
ESP Spain
EST Estonia
ETH Ethiopia
FIN Finland
FJI Fiji
FLK Falkland Islands (Malvinas)
FRA France
FRO Faroe Islands
FSM Micronesia, Federated States of
GAB Gabon
GBR United Kingdom
GEO Georgia
GGY Guernsey
GHA Ghana
GIN Guinea
GIB Gibraltar
GLP Guadeloupe
GMB Gambia
GNB Guinea-Bissau
GNQ Equatorial Guinea
GRC Greece
GRD Grenada
GRL Greenland
GTM Guatemala
GUF French Guiana
GUM Guam
GUY Guyana
HKG Hong Kong
HMD Heard Island and McDonald Islands
HND Honduras
HRV Croatia
HTI Haiti
HUN Hungary
IDN Indonesia
IMN Isle of Man
IND India
IOT British Indian Ocean Territory
IRL Ireland
IRN Iran, Islamic Republic of
IRQ Iraq
ISL Iceland
ISR Israel
ITA Italy
JAM Jamaica
JEY Jersey
JOR Jordan
JPN Japan
KAZ Kazakhstan
KEN Kenya
KGZ Kyrgyzstan
KHM Cambodia
KIR Kiribati
KNA Saint Kitts and Nevis
KOR Korea, Republic of
KWT Kuwait
LAO Lao People's Democratic Republic
LBN Lebanon
LBR Liberia
LBY Libyan Arab Jamahiriya
LCA Saint Lucia
LIE Liechtenstein
LKA Sri Lanka
LSO Lesotho
LTU Lithuania
LUX Luxembourg
LVA Latvia
MAC Macao
MAF Saint Martin (French part)
MAR Morocco
MCO Monaco
MDA Moldova, Republic of
MDG Madagascar
MDV Maldives
MEX Mexico
MHL Marshall Islands
MKD Macedonia, the former Yugoslav Republic of
MLI Mali
MLT Malta
MMR Myanmar
MNE Montenegro
MNG Mongolia
MNP Northern Mariana Islands
MOZ Mozambique
MRT Mauritania
MSR Montserrat
MTQ Martinique
MUS Mauritius
MWI Malawi
MYS Malaysia
MYT Mayotte
NAM Namibia
NCL New Caledonia
NER Niger
NFK Norfolk Island
NGA Nigeria
NIC Nicaragua
NOR Norway
NIU Niue
NLD Netherlands
NPL Nepal
NRU Nauru
NZL New Zealand
OMN Oman
PAK Pakistan
PAN Panama
PCN Pitcairn
PER Peru
PHL Philippines
PLW Palau
PNG Papua New Guinea
POL Poland
PRI Puerto Rico
PRK Korea, Democratic People's Republic of
PRT Portugal
PRY Paraguay
PSE Palestinian Territory, Occupied
PYF French Polynesia
QAT Qatar
REU Rèunion
ROU Romania
RUS Russian Federation
RWA Rwanda
SAU Saudi Arabia
SDN Sudan
SEN Senegal
SGP Singapore
SGS South Georgia and the South Sandwich Islands
SHN Saint Helena
SJM Svalbard and Jan Mayen
SLB Solomon Islands
SLE Sierra Leone
SLV El Salvador
SMR San Marino
SOM Somalia
SPM Saint Pierre and Miquelon
SRB Serbia
STP Sao Tome and Principe
SUR Suriname
SVK Slovakia
SVN Slovenia
SWE Sweden
SWZ Swaziland
SYC Seychelles
SYR Syrian Arab Republic
TCA Turks and Caicos Islands
TCD Chad
TGO Togo
THA Thailand
TJK Tajikistan
TKL Tokelau
TKM Turkmenistan
TLS Timor-Leste
TON Tonga
TTO Trinidad and Tobago
TUN Tunisia
TUR Turkey
TUV Tuvalu
TWN Taiwan, Province of China
TZA Tanzania, United Republic of
UGA Uganda
UKR Ukraine
UMI United States Minor Outlying Islands
URY Uruguay
USA United States
UZB Uzbekistan
VAT Holy See (Vatican City State)
VCT Saint Vincent and the Grenadines
VEN Venezuela
VGB Virgin Islands, British
VIR Virgin Islands, U.S.
VNM Viet Nam
VUT Vanuatu
WLF Wallis and Futuna
WSM Samoa
YEM Yemen
ZAF South Africa
ZMB Zambia
ZWE Zimbabwe

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Availability of IQ Routes™

IQ Routes™ technology is available for roads in the following countries:


In the US, IQ Routes™ technology is not available for roads in the following States: Alaska, Iowa, Idaho, Kansas, Montana, North Dakota, Nebraska, New Mexico, South Dakota, West Virginia, Wyoming.

In Canada, IQ Routes™ technology is not available for roads in the following Provinces: Alberta, Saskatchewan, Manitoba, New Brunswick, Newfoundland, Labrador. Yukon, Northwest Territories, and Nunavut.

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